Clinic Policies
Please review our Client Policy Handbook for more details.
Student-Run Clinic
By choosing to receive services at Our Therapy Lab, you acknowledge and consent to being treated by student therapists under supervision. Your willingness to participate in this training environment is appreciated, and your feedback is valuable in helping us improve the services we provide.
All sessions are regularly supervised by licensed professionals to ensure the highest quality of care. Supervisors may review client records or observe sessions for training purposes, but your confidentiality is maintained in accordance with professional standards and legal requirements.
While students are not licensed clinicians, they bring fresh perspectives and up-to-date knowledge of therapeutic techniques. You can expect high levels of enthusiasm, dedication, and commitment to helping you reach your goals.
No Surprises Act/ Good Faith Estimate Notice
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.